Quality and 100% money back guarantee
The contentment and the learning results of our delegates are our highest values. To offer our customers only optimal contents is our commitment. It is our philosophy to do whatever it takes, so that the delegate reaches her/his goal in the most effective & comfortable way. If the delegate is not satisfied with any CC® program she/he is entitled to claim back her/his full tuition for the modules she/he graduated from. The prerequisite for the money back guarantee is the completion of each session of the program the delegate has registered for, her/his full attendance and active participation and having done and completed the program related assignments. The refund claim has to be made on the end of the last day of the program; after that a claim will no longer be valid.
Cancellations of any CC® program that the delegate has registered for are charged a cancellation fee of 15% of the total tuition fee.
Cancellations are only accepted in writing. If the cancellation is received less than 4 weeks before the start of the program CC® shall have the right to charge a cancellation fee of 50% of the tuition, less than 7 days before the start of the program a cancellation fee of 75% of
the tuition and less than 3 days before the start of the program a cancellation fee of 100% of the tuition, except if the delegate provides.
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